Delete your Balanza account
In the app
- Open Balanza and tap your initials at the top to open the menu.
- Tap Delete my account at the bottom, read what happens, and confirm.
You are signed out at once, and we complete the deletion within 30 days. We confirm on your phone when it's done.
Without the app
Email support@optimals.in with the subject "Delete my Balanza account" and the mobile number you sign in with. We call or message that number to confirm it's you, then delete the account within 30 days.
What is deleted
- Your account: your name, mobile number, language, PINs and sign-in history.
- If you are the owner and the only person who runs the business on Balanza: the business, its photos and all its records, after we've offered you a copy (Excel) to keep.
- If you are staff: your access to every business. The business keeps the bills and entries you made, shown without your details where the law allows.
What is kept, and for how long
- Bills and accounts that GST law requires a business to keep (generally 72 months after the due date of the annual return), only for that purpose, then deleted.
- Backups are overwritten within 35 days; server logs within 30 days.
- Bills already shared with businesses you traded with on Balanza stay in their books, as they are their records too.
Changed your mind? Write to support@optimals.in before the deletion is complete. See also our privacy policy.